BaseKit support

Mohamad December 12, 2012 Welcome to our support site

Support is available from  09:00 to 17:00 GMT  Monday to Friday.



Knowledge Base

Getting Started
Getting started, FAQs
Text and images
Text, Images, Files
Pages, Folders & Navigation
Pages, Folders, Navigation
Site design
Site design, Themes, Styles
Widget reference
3rd party widgets
3rd party widgets
SEO, Site maps & Analytics
SEO, Site maps, Analytics
Domains and Publishing
Domains & Publishing
Account and Billing
Account & Billing

We answer most questions within 4 hours. if you don't see a reply from us, please check your spam filter.
Hostgator customers please see


1. When is support available? 

Our support team will be happy to answer your questions. We can accept questions in English, Spanish, German, French, Italian and Brazilian Portuguese. You can also send us your questions or see our help documents. During UK business hours you can usually expect a response within an hour. Outside of UK business hours we will do our best to answer your questions as quickly as possible. We do not provide telephone support. 

2. What payment methods can I use? 

Payment methods vary by country. In the UK, Europe and the US You can pay monthly or yearly using Visa, MasterCard/Maestro, American Express or Paypal. In other countries additional payment methods may be available. 

3. Can I set up an online shop? 

No, but you can include a PayPal button.

4. Will "" always appear in my URL? 

No. You can change this by mapping a domain you already own to your BaseKit site. For more information on how to do so, see Mapping a domain If you don't own a domain name you can map your BaseKit site to, you can also Buy a domain with us. 

5. Can I use a domain I bought somewhere else or do I have to transfer it? 

You can use a domain bought somewhere else without a problem. There is no need for you to transfer your domain to us. 

6. How much does a domain name cost? 

Domain Names can cost from £7 up to around £20. It depends on the Domain Name you chose and how popular it is. They typically cost around £11 a year. 

7. Can I add adverts to my website? 


8. Can I set up my email with BaseKit?

Yes, if you purchase a domain name from us. 

9. Do you have a blog feature? 

No we do not have a blog feature but we are working on one. We have no release date for this feature yet.

10. Can you send me an invoice? 

You can download PDF invoices within the manage section of the site editor.

11. I want to show my images - Do you have a gallery? 


12. I already have a site. Can I import it into BaseKit? 


13. Can I upload my own videos to my BaseKit site? 

You can upload videos up to 20mb. If your video is bigger than this, we recommend you use a video hosting service like YouTube or Vimeo and embed it.

Alan Jan 09 Announcements

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Your website will work exactly as before but it is no longer possible to login at

If you have any questions or concerns, please don't hesitate to contact our support team for further information.

BaseKit Support


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