Carousel widget

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    Martin Baker

    Impossible to edit this without losing your sanity. The circular buttons cannot be chosen without the css menu coming up instead, trying to add graphics and text into the carousel is a nightmare.  Autosizing leaves acres of white space ever where.

  • Avatar
    Gordon

    Hi Martin,

    I'm sorry you had trouble with the Carousel widget. Please could you send us a video of the problem by clicking the 'record a screencast' button on the right of the page at http://basekit.zendesk.com/home

     

    This will help us resolve the issue quickly.

     

    Thanks

     

    Gordon

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    Ged Mead

    I absolutely have to agree with Martin; this widget is a nightmare to use!  One trick I have discovered is that you can force it to move to the next blank space if you first click on the previous image somewhere.  If you don't do this, then when you try and click on an arrow you only get the Move icon.

    I've also had the page refresh with completely wrong displays.  For instance, I'll drag a new image in to a blank area, then suddenly that image will be shown as a separate image widget below the carousel.  Tests show that these problems only affect the design area; when I publish and run the site immediately after this kind of hiccup, the carousel does work as it should.

    In the Help page, I think you should also tell users that they need to click in an area of the carousel that DOESN'T contain an image if they want to edit the carousel widget settings.  Otherwise they'll be taken to the settings for the image.  It might seem obvious to the site designers, but I've been using BaseKit for more than a year and I only worked out these fixes in the past couple of months!  Previously, I've lashed about and cussed the darn thing up and down the room until by magic (it seemed) the thing behaved as it should.

    I know this is a rant, but  hope you do get some positives out of it.

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    Gordon

    Hi Ged,

    Thanks for you feedback. We are aware the current widget has many limitations and we have a new replacement currently in Beta. You can try this out if you join the BaseKit Professional Network.

    I will amend the documentation as you suggest.

     

    Gordon

  • Avatar
    Rashmi Gupta

    Hi Ged

    I am using Basekit Sitebuilder through my Hostgator account. When I am trying to add an image to my Carousel widget, it seems to go on forever for uploading a 700 KB image. Am not sure if I'm missing anything?

    Rashmi

  • Avatar
    Gordon

    Hi Rashmi,

    Support for Hostgator customers is available only via Hostgator at support.hostgator.com.

    Hostgator customer support will not see messages you post here.

    Gordon

  • Avatar
    Paul Williams

    I'm having quite a difficult time finding help with this issue I'm having so I guess I'll ask here. I'm trying to use two carousel widget items on one page, but the problem is that they both use the same CSS as each other, which makes this very difficult to find a way to make them look and operate different from each other. I've tried a lot of different things but in the end the CSS applies to both carousel widgets on that page, is there anyway to fix this?

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    Gordon

    Hi Paul,

    Click 'submit a request' to get help from our support team. 

    Gordon

  • Avatar
    Gerry Whitlow

    I'm glad to see I'm not the only one who nearly lost their sanity but I eventually got it to work, but now it has a problem, the 5th photo sticks and shows it twice and then the next run, the sixth photo shows twice, and then it runs fine and then it sticks again on the 5th photo, I am scared to delete it and try again in case I lose my sanity this time, any ideas what's wrong?

  • Avatar
    Gordon

    Hi Gerry,

    Please Click 'submit a request' to get help from our support team. 

    Thanks

    Gordon

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